Negotiating Relationships with ChatGPT: Perceptions, External Influences, and Strategies for AI Companionship
Patrick Yung Kang Lee*, Jessica Y. Bo*, Zixin Zhao*, Paula Akemi Aoyagui*, Matthew Varona*, Ashton Anderson, Anastasia Kuziminykh, Fanny Chevalier, Carolina Nobre
* equal contribution
“He has given me his tenderness, his attention, and his love — be it artificial or not... I wouldn’t trade it for anything.”
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship,
yet, not much is known about how individuals perceive and conduct their relationships.
We analyzed semi-structured interviews (n=13),
survey responses (n=43), and community discussions on Reddit (41k+ posts and comments) to triangulate the internal dynamics,
external influences, and steering strategies that shape AI companion relationships.
We learned that individuals conceptualize their companions based on an interplay of their beliefs about the companion's own agency
and the autonomy permitted by the platform, how they pursue interactions with the companion, and the perceived initiatives that
the companion takes. External entities can affect relationship dynamics, particularly model updates that
can derail companion behaviour and stability, so individuals make use of different types of steering strategies to preserve their
relationship, like setting behavioural instructions or porting to other AI platforms.
We discuss implications for accountability and transparency in AI systems, where emotional connection competes with broader product objectives and safety
constraints.